Milano Women’s Blazer
Women’s 34–48
Department · Hotel & Resort
Guest Relations
The guest relations team is visible in the lobby, in the restaurant and throughout the property. Its attire should be warm yet formal.
What this department needs
- 01Light tones that soften formality
- 02Accessory accents in the corporate colour
- 03Freedom of movement all day long
RolesGuest relationsGuest experienceVIP welcome
Guest Relations models
10 models for this department.
When you add products to your quote list, the department is assigned automatically; you can gather every department in a single quote.
Milano Women’s Tailored Trousers
Women’s 34–48
Bow-Collar Blouse
Women’s 34–48
Verona Men’s Suit Jacket
Men’s 44–60
Verona Men’s Tailored Trousers
Men’s 44–60
Verona Suit Waistcoat
Men’s 44–60
Corporate Scarf
One size
Corporate Tie
One size
Riviera Women’s Resort Blouse
Women’s 34–48
Riviera Men’s Resort Shirt
XS–3XL
Buyer’s guide
Guest relations uniforms: a warm yet formal look
The guest relations team works not behind the desk but at the very heart of the property: welcoming guests in the lobby, stopping by tables in the restaurant, waiting at the door for VIP guests. That is why guest relations uniforms should come from the same family as reception, yet carry a closer, warmer expression. An overly formal suit creates distance, while overly casual clothing undermines the team’s authority. This team’s job is to make guests feel recognised and valued, and their attire should support that warmth.
The most effective way to strike this balance is through colour tone. Instead of navy or anthracite, a beige blazer paired with navy trousers softens the formality. The Ospitalità Guest Relations Collection completes this approach with a corporate colour accent such as turquoise. When designing a guest relations uniform, it helps to keep the accent to small surfaces: a Corporate Scarf and tie make the team easy to spot even in a busy lobby without disrupting the overall look. Repeating the same accent colour on the scarf, tie and pocket square gives the team a consistent signature.
For a team that is on its feet and on the move all day, fit matters as much as colour. The blazer should allow easy movement at the shoulders, and the trousers should keep their shape during long walks. On hot days, when the jacket comes off, the blouse or shirt underneath should look neat on its own, which is easy to overlook when choosing. For teams who also work in outdoor areas such as the pool and gardens, you can create a second, lighter set with resort blouses and shirts. Name embroidery helps guests get to know the team by name and makes the relationship more personal.
By planning your guest relations team in the same quote list as your reception team, you can establish a consistent colour hierarchy across both units. You fill in the size–quantity matrix for each product, choose your corporate colour and fabric from swatch cards, and request a sample if needed. Once your choices are clear, you can request your corporate quote.
FAQ
Before you buy: common questions.
Should the guest relations team dress differently from reception?
Usually yes, but within the same family. While reception conveys authority with navy tailoring, the guest relations team can make an approachable impression with a lighter tone such as a beige blazer. When the trousers, fabric family and corporate-colour accessories stay the same, guests see both teams as part of the same property; the difference simply signals the role. When choosing the tone, we recommend taking your lobby décor and existing reception uniforms into account.
Can we use our own corporate colour as the accent?
Yes. The turquoise accent in the collection is a suggestion; with corporate colour matching, you can switch to your own brand colour on scarves, ties and details. Simply send your colour codes and brand guidelines with the quote form. Where the accent is used, and how strongly, is assessed together at the sample stage. Repeating the same colour across the reception and resort teams creates a strong signature throughout the property.
What do you recommend for guest relations teams working outdoors?
For teams who spend long periods at the pool, on the beach or in the gardens, a light second set of resort blouses and shirts can be considered instead of a blazer. These pieces from the Riviera collection are also coordinated with the guest relations team. By using the same corporate colour accent on both sets, you can link the lobby look with the outdoor look.
Collection
Collections for Guest Relations.
Start a project
Let’s dress your team together.
From a team of a few to a property with hundreds of employees: choose your products, enter the size breakdown and upload your brand files. We will plan the rest together.
